A strong password keeps your Navigatr account secure. You might update it to make it stronger, or reset it if you have forgotten it and can't sign in. This guide covers changing your password while you are signed in, resetting it from the login screen if you have forgotten it, the requirements your new password needs to meet, and what happens if several sign-in attempts fail in a row.
Changing your password
Password changes happen in our secure account console, which is managed by our identity provider. You'll open it from inside Navigatr, but the screen design will look different from the rest of the platform.
Sign in to your Navigatr account, then open Settings.
Click Login & Security.
Input your new password. Your new password must meet the following requirements:
At least 8 characters long
Fewer than 64 characters long: on the reset screen, anything longer leaves the Submit button greyed out
Include at least one uppercase letter
Include at least one lowercase letter
Include at least one number
Include at least one symbol (e.g., !@#$%^&*)
Be different from your email address and username
Be different from your last three passwords
Resetting your password
Click Forgot password on the login screen.
On the Trouble logging in? screen, enter your email address and click Submit.
Open the email and click Reset Password.
Enter your new password and click Submit.
Too many failed sign-in attempts
We allow five failed sign-in attempts. From the fifth failure, you need to wait a minute before another attempt is accepted. Keep going and the wait grows, but slowly: it rises by another minute for each further block of five failures. So ten failures means a two minute wait, and fifteen means three. A one-off mistyped password never costs you more than a minute.
Any successful sign-in clears the count instantly. If you simply walk away instead, the count clears once 24 hours have passed since your last attempt.
Why the sign-in page does not tell you
Whether the password was wrong or a wait is still running, the sign-in page shows the same message: "Invalid username or password." There is no countdown, and nothing on the page mentions a lockout. That is deliberate, so nobody can use the sign-in page to work out which email addresses have accounts.
Note: If a password you know is correct is being refused, the answer is usually to wait a minute and try once more, not that the password is wrong.
If you see a suspended account message
A suspended account shows a different message: "Account suspended. Please contact support if you believe this is a mistake." That means the account has been suspended rather than locked, so waiting will not clear it. Get in touch and we will look into it.
Tip: For help with password updates or resets, contact [email protected].