A strong password keeps your Navigatr account secure. You might update it to make it stronger, or reset it if you have forgotten it and can't sign in. This guide covers both: changing your password while you are signed in, resetting it from the login screen if you are locked out, and the requirements your new password needs to meet.
Changing your password
Password changes happen in our secure account console, which is managed by our identity provider. You'll open it from inside Navigatr, but the screen design will look different from the rest of the platform.
Sign in to your Navigatr account, then open Settings.
Click Login & Security.
Input your new password. Your new password must meet the following requirements:
Between 8 and 64 characters long
Include at least one uppercase letter
Include at least one lowercase letter
Include at least one number
Include at least one symbol (e.g., !@#$%^&*)
Resetting your password
Click Forgot Password on the login screen.
Enter your email address and click submit.
Open the email and click Reset Password.
Enter your new password and click submit.
Tip: For help with password updates or resets, contact [email protected].