Earned a badge? Badges are digital credentials that verify your skills, achievements, or participation. They provide trusted recognition that you can share to highlight what you’ve accomplished.
If you already have a Navigatr account, we automatically add new badges to your profile. If you don’t have a Navigatr account, you’ll need to set one up to claim your badge.
When you earn a badge, we’ll notify you by email with instructions on how to view or claim it. The process varies slightly depending on whether you already have a Navigatr account.
For new Navigatr users
Look for an email from Navigatr with the subject indicating you have received a badge
Click the link in the email to go to the Navigatr website and set up a new account
Follow the on-screen instructions to register using the email address where you received the badge notification
Check your inbox for a verification email and click the link to confirm your account
Log in to Navigatr and click the ‘Badges’ tab in your profile to view your badge
For existing Navigatr users
Look for an email from Navigatr informing you that you’ve been awarded a new badge
Open the email and click on the link provided to view your badge
Alternatively, log in to your Navigatr account and go to your ‘Badges’ tab in your profile to see your new badge
If you don’t claim it straight away
Until you claim it, the badge is invisible. It is not on anyone’s profile, it has no public page, and there is no page you can visit to look at it. The email is the only way in.
We’ll send up to three reminder emails, roughly one day, three days and five days after the badge was issued, on weekdays only. The third one is the last. As the reminder puts it: "If we don’t hear from you after 3 attempts, we’ll assume you’re not interested and stop sending emails about this badge." After that the emails stop, but the badge is still waiting for you.
There is no deadline. The claim link doesn’t expire and the badge doesn’t lapse. Two things can still close the window. The issuer can give the badge its own expiry date, in which case it expires on that date whether or not you claimed it. And if the issuer takes the badge down, the claim link stops working. Neither of these is a countdown you are racing.
You can’t turn the reminders off. The unsubscribe link asks you to log in, and you don’t have an account yet. Your options are to reject the badge or to wait for the third reminder.
A few things that can go wrong, and what to do about them:
You’re signed in to a different account: you’ll see "The badge you’re trying to claim was issued to a different email address. If it’s yours, go to your profile’s settings to add a secondary email." That is the right fix, and you can do it yourself. Once you verify that address on your account, the badge claims itself, and you won’t need the link again. See Adding Multiple Emails to Your Account.
The badge went to an address you can no longer read: verifying that address is how we connect it to you, so if you can’t receive mail there, ask the issuer to reissue the badge.
The email bounced, or you marked it as spam: this isn’t fatal. The badge is still there, and claiming still works once you sign up with that address.
Someone else has already claimed it: the link takes you to their public badge page.
Bringing in a badge from another platform
If you’ve earned a digital badge on Credly, Accredible, Moodle, Canvas Badges, or another platform that issues Open Badges, you can import it into your Navigatr wallet so all your achievements live in one place.
See Open Badges Explained: Downloading, Importing, and Sharing on Navigatr for the full guide.
What’s next?
Now that you have your badge, here are a few things you can do with it:
Share it: Add your badge to your LinkedIn profile, include it in your email signature, or embed it on your website to display your achievements. See our guide: How to Share Your Navigatr Badges and Pathways.
Download a certificate: Get a printable certificate with a unique QR code that links back to your verified badge. See our guide: Downloading Your Badge Certificate.
Don’t want a badge?
If you didn’t want to receive this badge, you have two options depending on whether you’ve already claimed it:
Reject: If the badge is still Pending (you haven’t claimed it yet), use the rejection link in the issue email. You don’t need a Navigatr account, but you do need to be signed out: if you have since signed up and are signed in, the link shows "Link Expired" instead. The badge is permanently disposed of.
Remove: If the badge is already in your profile, open its actions menu and select Remove Badge. This is permanent. To get the badge back, you’ll need to ask the provider to reissue it.
Need something corrected?
If the badge itself is right but a detail is wrong, such as your name being misspelled, your organisation having changed, or the expiry date being too soon, ask the issuer to fix it instead of removing the badge.
Claim the badge first: change requests are only available on a badge that is already in your profile, and only on badges issued on Navigatr, not ones you imported from another platform.
Open the badge from your profile.
Choose Request Changes from the badge’s actions menu. On a claimed badge that hasn’t been verified yet, there is also a Request Changes button next to Verify.
Edit your first name or surname, tick "Request an extension to the expiry date" if the badge has one, and add a reason if it helps. If the badge already records an organisation, you can correct that too.
Send the request. The issuer is notified, and you’ll get a notification and an email once they have reviewed it.
A few things to know:
Both limits are per badge. You can have one open request on a badge at a time, and one request every 30 days for that badge. Other badges are not affected, so waiting on one badge does not stop you asking about another. If you’re inside that window the button tells you the date you can request again.
The issuer decides on each change separately, so some parts of a request can be approved and others declined. Any reason they give for declining something comes to you in the outcome email. If you have turned off Navigatr system emails, you will still get a notification telling you what was decided, but not the reason behind it.
If your badge is already verified, changing your name can remove the verified tick: it is checked automatically against the name on your account, so it only stays if the two still match.
Tip: For any help with claiming or viewing badges, please contact [email protected]