We keep you up to date on badges, pathways, activities, and admin events through notifications. There are two separate streams: personal notifications for what happens to you as a learner, and admin notifications for the providers and communities you manage.
Learner notifications
Personal notifications appear on the For You tab of your profile. The Profile icon in the navigation shows a red badge with the number of unread items, and the same count appears on the For You tab.
Open the For You tab
Go to your profile page.
Select the For You tab to see your notifications, grouped by Recent, Past month, and Older.
Working with notifications
Unread items are highlighted. Selecting one marks it as read and opens the related badge, pathway, activity, community, provider, or settings page.
Use the Refresh icon in the toolbar to fetch the latest notifications.
Use the Clear All icon (bin) to delete every notification in the list. There is no undo, so only use this once you have actioned anything you need.
Important note: There are no per-notification settings. You cannot mute individual notification types from your profile. Email opt-ins for engagement updates (badges, activities, pathways) are managed in your account settings, covered below.
Admin notifications
If you administrate a provider or community, you also receive a separate admin notifications stream. These cover events on the spaces you manage, not on your personal profile.
Open the admin area for your provider or community.
Select the bell icon at the top of the admin sidebar to open the admin notifications page. The unread count is shown as a red badge next to the bell, and on the Admin item in your main navigation.
Admin notifications follow you across every provider and community you administrate. Learner notifications stay personal to your own profile.
When you will get a notification
Notifications cover the major events that happen across the platform. As a learner, you can expect:
A badge has been awarded to you.
A pathway step has been completed, or a whole pathway has been completed.
An activity you are attending is starting soon, has moved date or location, or has been cancelled.
A pathway you have started is expiring soon.
A survey is waiting for your response, or a reminder for one you have not completed yet.
As an admin, you also get notifications for:
A new badge has been created or published in your provider.
Someone has accepted an invitation to your community or provider.
A bulk badge issue has finished, successfully or with partial failures.
A pathway you manage is expiring soon, or someone has completed it.
Subscription and billing events, such as upcoming renewals, invoices, or expiry reminders.
A learner has RSVP’d to one of your activities. (Opt-in, see below.)
A learner has started one of your pathways. (Opt-in, see below.)
Engagement alerts are opt-in. The last two items, activity RSVPs and pathway starts, are switched off unless your organisation has asked us to turn them on. We enable them per organisation, so email [email protected] if you would like them for yours. There is no setting for this in the admin area.
Once they are on, every active administrator of that organisation receives them. A few things worth knowing:
You are alerted the first time a learner RSVPs or starts. Repeating something they have already done does not send another alert.
Pathway alerts cover learners who start a pathway themselves. Learners you enrol directly do not trigger one.
If you administrate both a provider and its parent community, you get one alert, not two.
You never get an alert for your own RSVP or your own pathway start.
Each alert is also emailed to you, unless you have switched system emails off in your communication preferences, or you have not signed in for six months. In either case you still get the notification inside Navigatr.
Email preferences
In-app notifications cannot be switched off, but you can choose which engagement emails Navigatr sends you. To update your preferences:
Go to Settings, then Email & Communications.
Under Send me emails about, toggle the engagement, newsletter, and marketing categories on or off. Admins also see options for subscription and billing emails.
Platform admins always receive system emails and cannot opt out.
Using the Unsubscribe link
The Unsubscribe link at the bottom of a Navigatr email turns off your engagement emails straight away. There is no preferences page to work through first, and no way to pick and choose categories from the link: it switches off the single setting that covers your engagement and weekly digest emails, then shows you a confirmation.
Two things to know before you click it:
It takes effect immediately. You are not asked to confirm, so if you only wanted to stop one kind of email, change your settings instead of using the link.
You need to be signed in. If you are not, you will be asked to sign in first, and the change is applied to the account you sign in with.
You can turn them back on at any time under Settings then Email & Communications, in the Send me emails about list. The same checkbox is what the Unsubscribe link switches off.
Tip: For help with notifications, contact [email protected].