How to Issue Digital Badges via Email

Issuing badges via email is a straightforward way to recognise individual achievements. Follow these steps to send a badge directly to a recipient's inbox.

Step-by-Step Instructions

1. Log In
   • Navigate to Content > Badges in your Navigatr admin dashboard.
2. Select the Badge
   • Find the badge you want to issue from the list.
   • Click on the ISSUE button next to the badge and select Via Email.
   • If you haven’t created and published your badge yet, search for the article about creating a badge in the support section. Only published badges can be issued.
3. Enter Recipient Details
   • Fill in the recipient's First Name, Last Name, and Email Address.
   • Double-check the details to ensure accuracy.
   • Inform the recipient that they will receive an email from Navigatr with instructions to claim their badge. Encourage them to check their spam or junk folder if they don’t see it in their inbox.
4. Send the Badge
   • Click ISSUE to confirm.
5. Track Badge Claims
   • Go to the Recipients tab in your dashboard to see who has claimed their badge.

Badge Claim Process

When a badge is issued, the recipient receives an email explaining the badge they have been issued and who issued it. If they are new to Navigatr, they need to claim the badge by signing up using the Claim button in the email.

For more information on how to claim a badge, visit: How to Claim a Badge on Navigatr.

Understanding Badge Statuses

Once a badge has been issued, it will be assigned a status in the Recipients tab. Below are the different status types and what they mean:

• Pending (Waiting to sign up): The recipient has received the email but has not yet claimed their badge. They need to click the Claim button in the email and sign up.
• Claimed: The recipient has successfully claimed the badge, and it has been added to their profile.
• Revoked: The badge has been revoked, either due to an error in issuing or if it was issued incorrectly.
• Failed (Email may not have been delivered): The badge email could not be sent. Please check that the recipient's email address is correct. If necessary, update the email and reissue the badge.
• Complained (Recipient marked email as spam): The recipient marked the badge claim email as spam. It’s recommended to inform recipients in advance that they will receive an email from Navigatr and to check their inbox or spam folder.

If you have any questions about this process, contact [email protected].