How to Manage Providers in a Community

Community administrators in Navigatr can access a Providers page within their Admin Dashboard, making it easier to view and manage the organisations that create and deliver content for their community. Providers are organisations that create and manage badges, activities, and pathways for a community.

Communities can create multiple providers. Think of providers as departments in a corporate organisation, institutes in a university, or organisations in a city. Each provider operates independently within the community, creating their own content and managing their own provider admin user accounts.

Understanding Providers

A provider is an organisation that creates and manages content for your community. Each provider will have provider admin user accounts who manage the provider's profile on behalf of the organisation. Provider administrators can be assigned to multiple providers after they have created a Navigatr account.

Providers are responsible for:

• Creating and publishing badges, activities, and pathways
• Managing their organisation's profile and settings
• Issuing badges to community members
• Tracking engagement and participation in their content

Accessing the Providers Page

To view your community's providers, follow these steps:

• Log into Navigatr with your community admin user
• Navigate to your Admin Dashboard.
• In the left-hand menu, under the "Manage" section, select Providers.

This will open a table showing all providers in your community, along with key statistics and information about each provider.

Understanding the Providers Table

The Providers page displays a comprehensive table with the following information for each provider:

• Name – The provider's organisation name, which links to their provider page
• Subscription – The provider's subscription plan and status
• Status – Whether the provider is Active, Draft, or Suspended
• Activities – The number of activities created by the provider (clickable link to view all)
• Badges – The number of badges created by the provider (clickable link to view all)
• Pathways – The number of pathways created by the provider (clickable link to view all)
• Admins – The number of provider administrators managing the provider
• Members – The number of members who have engaged with the provider's content
• Badges Issued – The total number of badges issued by the provider (clickable link to view issued badges)
• Rank – The provider's ranking based on engagement and activity
• Last Modified – When the provider was last updated

Clicking on any of the clickable statistics (Activities, Badges, Pathways, or Badges Issued) will take you directly to that provider's corresponding page to view detailed information.

Creating a New Provider

Community administrators can create new providers for their community:

• Click the Create New (+) button in the left-hand sidebar
• Select Provider from the options
• Enter the provider's organisation name
• Click Create to create the provider

After creating a provider, you'll be prompted with suggestions for next steps, such as:

• Configuring the provider's settings
• Inviting provider administrators
• Creating the provider's first badge

Managing Provider Administrators

Each provider needs administrator accounts to manage the provider's profile and content on behalf of the organisation. You can manage provider administrators in two ways:

From the Admins Page

To invite and manage provider administrators:

• Navigate to the Admins page in your Admin Dashboard
• Click the Invite Administrator button
• Select Provider Administrator from the permissions options
• Choose which provider to assign them to
• Enter their email address and send the invitation

Provider administrators can be assigned to multiple providers after they have created a Navigatr account. You can manage these assignments from the Admins page.

The Admins page shows two sections:

• Community Administrators – Users who manage the community
• Provider Administrators – Users who manage individual providers within your community

From a Provider's Admin Dashboard

You can also manage provider administrators by navigating to a specific provider's Admin Dashboard:

• Click on a provider's name in the Providers table
• Navigate to the Admins section in that provider's dashboard
• Invite or manage administrators for that specific provider

Searching and Filtering Providers

The Providers page includes a search function that allows you to quickly find specific providers. You can search by provider name or other keywords associated with the provider.

The table is also sortable by clicking on any column header, allowing you to organise providers by name, activity count, badge count, or other metrics.

Viewing Provider Details

Clicking on a provider's name in the table will take you to that provider's Admin Dashboard, where you can:

• View detailed statistics and analytics
• Manage the provider's settings and profile
• View all badges, activities, and pathways created by the provider
• Manage provider administrators
• View members who have engaged with the provider's content

Benefits of Managing Providers

The Providers page helps community administrators:

• Organise content creation – By creating multiple providers, you can delegate content creation to different departments, institutes, or organisations within your community
• Track provider performance – Monitor which providers are creating the most content and engaging the most members
• Manage access and permissions – Control who can create and manage content by assigning provider administrators
• Scale your community – Add new providers as your community grows, allowing more organisations to contribute content
• Maintain oversight – Keep track of all providers and their activities from a single dashboard

Provider Status

Providers can have different statuses:

• Active – The provider is active and can create and publish content
• Draft – The provider is in draft mode and may have limited functionality
• Suspended – The provider cannot create or issue content

The status is displayed in the Providers table, helping you quickly identify which providers are active and operational.

Dive Deeper with Analytics

For detailed insights into provider performance and engagement, you can navigate to the Analytics page and explore provider-specific metrics. This provides a comprehensive breakdown of how each provider is contributing to your community's learning ecosystem.

Need Help?

If you have any questions or need support, contact us at support@navigatr.app.