Cancelling your Navigatr trial or subscription is straightforward, and it does not switch off your account on the spot. You keep using everything you have set up until your original renewal or trial end date, and you can reactivate at any point before then.
This article covers how to cancel, what happens to your access, how to come back if you change your mind, and what to do once a subscription has fully expired.
Tip: We have discounts available for nonprofit and education organisations. Before you cancel, book a call with a member of our team to find out if you are eligibile.
How to cancel
Open your provider or community admin dashboard and go to the Subscription page. In the plan card at the top of the Usage tab, click the three-dot menu and choose:
Cancel Trial if you are still on your free trial.
Cancel Subscription if your subscription is active.
You will be asked to confirm, and then asked for a short cancellation reason.
Why we ask for a reason
After you confirm, we ask you to pick the reason that best describes why you are leaving.
Your answer feeds straight into the Navigatr team. It helps us understand what is working and what is not, so we can improve the platform and the experience for the next person in your position.
What happens immediately
Your subscription status changes to Cancelled, but your access does not end yet. Everything you can normally do as an admin keeps working:
You can still create and issue badges, manage pathways, and update your members.
Your learners and recipients keep using your content as normal.
Your billing details, referral codes, and purchased add-ons stay in place.
Access continues until your original renewal date, or until your trial end date if you cancelled during the trial. The Subscription page shows the exact number of days you have left.
Note: Cancelling stops the next renewal from happening. It does not remove your provider or community, and it does not affect badges you have already issued.
Changing your mind: reactivating
While your subscription is in the Cancelled state, the Subscription page shows a “Missed us already?” card with a Reactivate button. Clicking it restores your subscription to its previous status, so you carry on without interruption:
If you cancelled an active subscription, reactivating moves you back to Active.
If you cancelled during your trial, reactivating moves you back to Trial, with the same trial end date as before.
Reactivation is the quick way back. You do not need to go through the sign-up flow again, and your plan, billing details, and add-ons stay exactly as they were.
After your access ends
Once your renewal date or trial end date passes, your subscription moves to Expired and your provider or community is suspended. Reactivate is no longer available at this point, because there is no live subscription to bring back.
Coming back from Expired is its own flow. The Subscription page swaps the “Missed us already?” card for one prompting you to start a new subscription, with a Buy Now button if your trial expired, or a Renew button if a paid subscription expired. Either route carries your existing plan, billing details, and purchased add-ons over to the new term.
Important note: If your billing details are incomplete when your trial finishes, your subscription will expire automatically. Add your billing details in the Billing Info tab before your trial end date to avoid this.