Cancelling your Navigatr trial or subscription is straightforward, and it does not switch off your account on the spot. You keep using everything you have set up until your original renewal or trial end date, and you can reactivate at any point before then.

This article covers how to cancel, what happens to your access, how to come back if you change your mind, and what to do once a subscription has fully expired.

Open your provider or community admin dashboard and go to the Subscription page. In the plan card at the top of the Usage tab, click the three-dot menu and choose:

You will be asked to confirm. A second dialog then asks why you are leaving, with a short list of seven reasons to choose from - “Too expensive”, “Technical issues” and “Signed up by mistake / duplicate account” among them. There is no free-text box and no skip: the cancellation only goes through when you pick one. If you close that dialog, or press its “Keep subscription” button, nothing is cancelled and your subscription carries on as before.

Picking a reason is the step that actually cancels, so we always get an answer. Choose the one that best describes why you are leaving.

Your answer feeds straight into the Navigatr team. It helps us understand what is working and what is not, so we can improve the platform and the experience for the next person in your position.

Your subscription status changes to Cancelled, but your access does not end yet. Everything you can normally do as an admin keeps working:

Access continues until your original renewal date, or until your trial end date if you cancelled during the trial. The Subscription page shows the exact number of days you have left.

While your subscription is in the Cancelled state, the Subscription page shows a “Missed us already?” card with a Reactivate button. Clicking it restores your subscription to its previous status, so you carry on without interruption:

Reactivation is the quick way back. You do not need to go through the sign-up flow again, and your plan, billing details, and add-ons stay exactly as they were.

Once your renewal date or trial end date passes, your subscription moves to Expired and your provider or community is suspended. Reactivate is no longer available at this point, because there is no live subscription to bring back.

Coming back from Expired is its own flow, and what you see depends on your plan.

On a self-serve plan (the plans you can buy directly on Navigatr), the Subscription page replaces the “Missed us already?” card with a “Your subscription ended” card and a Buy Now button. Starting a new subscription this way carries your existing plan, billing details, and purchased add-ons over to the new term. Your billing details need to be complete before it will go through: if they are not, you will be sent to the Billing Info tab first.

On a managed plan, there is no Buy Now card. Managed plans are the ones only Navigatr or your funding community can put you on, rather than ones you buy yourself: the clearest example is a provider funded by its community. Rather than going by the plan name, check the status shown on your Subscription page. While a managed subscription is still active its status reads Managed rather than Active, and if you are unsure which you are on, ask us.

If you are on a managed plan and your subscription has ended, get in touch rather than looking for a button. Providers funded by a community should speak to that community, and everyone else should email [email protected].