Add your billing information to keep your subscription active. Navigatr does not collect card details: invoices are issued by our customer success team and paid offline, usually by bank transfer.
Add your billing details
Log in to Navigatr:
Go to navigatr.app and log in with your email and password, or use one of the single sign-on options.
Open your subscription:
Click the admin icon.
Select Subscription from the dropdown menu.
Open the Billing Info tab.
Enter your billing details:
Billing Name: the legal name of your organisation (required).
Billing Address: the address invoices should be issued to (required).
Billing Email: the email address invoices will be sent to (required).
Billing Phone Number: a contact number for billing queries (required).
PO Number: a purchase order reference for your finance team (optional).
VAT Number: your VAT registration number, if applicable (optional).
VAT Exempt: toggle this on if your organisation is VAT exempt (optional).
Save your changes:
Click Save to update your billing information.
Tip: Double-check every field before you save. Accurate billing details mean invoices reach the right inbox and your subscription stays active.
Why this matters
Until all four required fields are set, the subscription page shows a banner that reads "To avoid interruption of service, enter your billing details."
If you are on a trial, complete billing details are needed for your subscription to convert automatically when the trial ends. Without them, the trial expires and access is paused until billing information is added.
Tip: For any questions or if you encounter issues, please contact [email protected].