Navigatr

Support Desk

For organisations: start a free trial, create and issue digital badges, build pathways and activities, and manage your team, members, and subscription.

Getting Started With Your Organisation Account

Sign up for a 14-day Navigatr provider trial. Set up your profile, create your first badge, and start recognising skills at your organisation.

Starting a Free Trial

Set up your Navigatr provider account, create badges with the AI Badge Assistant, manage your brand, and track achievements all in one place.

Getting Started with Your Provider Account

Allow Navigatr through your organisation's firewall. Whitelist these URLs and email addresses to keep platform access uninterrupted.

Configuring Your Firewall

Learn how to verify your provider on Navigatr: what to submit, what happens during review, and how to update your details once verified.

Verifying Your Organisation

Get your organisation up and running on Navigatr: start a free trial, set up your provider account, and configure access.

Getting Started

Create a badge in Navigatr in two ways: with the AI Badge Assistant for fast, suggestion-led badges, or from scratch using the Navigatr Badge Framework.

Creating a Badge

Design professional digital badge images with the Navigatr Badge Designer. Add your logo, choose colours, and match badges to your brand.

Designing Badge Images

Learn how to edit, duplicate, expire, or delete badges on Navigatr, and understand what happens to recipients when a badge expires.

Managing Digital Badges

Skills, endorsements, and standards each add something different to a badge. Learn what each section does and which one to use for your badge.

Skills, Endorsements, and Standards

Design and build your digital badges: create a badge, craft its image, and manage your badge library.

Creating Digital Badges

Compare every way to issue a Navigatr badge: email, CSV, QR code, library card, attendance, autobadges, Zapier, and webhooks.

Issuing Digital Badges

Manage badge recipients in Navigatr: see what each badge status means, revoke, fix failed deliveries, resend, and export from the Recipients tab.

Managing Badge Recipients

Issue a Navigatr badge by email. Add the recipient's name and email, send, and they receive a link to claim it. Track delivery in the Recipients tab.

Issuing Digital Badges via Email

Issue a Navigatr badge to an organisation. Send to a generic mailbox, set the recipient type, and the organisation receives the badge to share.

Issuing Digital Badges to an Organisation

Issue digital badges to multiple recipients at once using a CSV file. Download the template, upload your list, and track claims from the Recipients tab.

Bulk Issuing Digital Badges via CSV

Learn how to issue badges automatically to activity attendees in Navigatr. Follow this guide to recognise participation in events and workshops.

Issuing Badges for Activity Attendance

Use Navigatr's Earn Badge feature to let learners complete a quiz, form, or evidence-based application. They actively earn the badge themselves.

Issuing Digital Badges Automatically

Issue digital badges in person without sharing email addresses. Scan a learner's unique QR code and the badge is added to their profile instantly.

Issuing Badges via QR Code

Use Autobadges in Navigatr to issue badges automatically when members meet skill rules. Set up criteria once and let badges flow to recipients.

Issuing Badges via AutoBadges

Learn how to issue badges using Civica Spydus Library Cards in Navigatr. Follow this guide for secure, email-free badge issuing.

Issuing Badges via Library Card

Award your badges to recipients: issue by email, CSV, QR code, library card, AutoBadges, or the API, and manage recipients.

Create a pathway in Navigatr with the AI Pathway Assistant or from scratch, linking badges across up to 15 steps. Edit, expire, or duplicate it any time.

Creating and Managing a Pathway

Create an activity in Navigatr to recognise event attendance. Link a badge, set the date and location, and issue badges automatically when learners attend.

Creating and Managing an Activity

Track how learners progress through a Navigatr pathway. Use the Participants and Statistics tabs to see individual progress and overall completion rates.

Monitoring Your Pathway Participants' Progress

Manage attendees on a Navigatr activity. View who joined, mark attendance, issue badges, and review engagement from the Attendees and Statistics tabs.

Managing Your Activity Attendees

Use the Check-in scanner to mark attendees as Attended and auto-issue the linked badge. QR code and library card scan modes explained.

Checking Attendees in to an Activity

Build learning journeys: create and manage pathways and activities, and track participants and attendees.

Creating Pathways and Activities

Add billing details to your Navigatr account so your subscription stays active. Go to Subscription, then Billing Info, and save your details.

Adding Your Billing Information

Manage your Navigatr subscription. View usage, update billing, share referral codes, change currency, or cancel from the Subscription menu.

Managing Your Subscription

If your Navigatr licence expires, badges, activities, and pathways stay live. Recipients keep their badges. Here's what to do next.

What Happens to My Data If I Don't Renew?

How to cancel your Navigatr trial or subscription, what keeps working afterwards, and how to reactivate before access ends.

Cancellation and Reactivation

Navigatr subscriptions renew automatically when your billing details are complete. Learn how auto-renewal works and how to renew manually if you need to.

Renewing Your Navigatr Subscription

Manage your Navigatr subscription: billing details, add-ons, renewals, and what happens if you don't renew.

Managing your Subscription

Learn how to invite admins to your Navigatr community or provider account, manage seat limits, and understand invitation statuses.

Inviting Your Team

Manage pending invitations, adjust admin permissions, and remove team members from your Navigatr provider or community account.

Managing Your Team

Use the Members page in Navigatr to find members, issue badges, filter by activity, and export data. A central view for community and provider admins.

Managing Your Members

Community admins can manage every provider from one dashboard. Create new providers, invite admins, track engagement, and view content from a single page.

Managing Providers in a Community

Track badge claims, activity attendance, and pathway progress from the Stats page. Filter by date, view at provider level, and email yourself a copy.

Viewing Your Stats

Set up your public organisation page on Navigatr: cover photo, logo, Brand Kit, social handles, description, contact details, and share link.

Customising Your Organisation Profile

Build a public About Tab for your community: hero banner, content sections, and partner logos.

Customising Your Community About Tab

Add members to your organisation in Navigatr one at a time or in bulk from a CSV. Accounts are created immediately: no passwords needed.

Adding Members

Run your organisation on Navigatr: manage providers, members, and your team, and track your stats.

Managing Your Organisation

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