Community admins in Navigatr can access a Providers page from their Admin Dashboard to view and manage the organisations that create and deliver content for their community. Providers are organisations that manage badges, activities, and pathways inside the community.
Communities can create multiple providers. Think of providers as departments in a corporate organisation, institutes in a university, or organisations in a city. Each provider operates independently within the community, creating their own content and managing their own provider admin user accounts.
About providers
A provider is an organisation that creates and manages content for your community. Each provider has provider admin user accounts who run the provider on behalf of the organisation. A single user can be assigned to multiple providers after creating a Navigatr account.
Providers are responsible for:
Creating and publishing badges, activities, and pathways.
Managing their organisation's profile and settings.
Issuing badges to community members.
Tracking engagement and participation in their content.
Every provider has a status that controls what they can do:
Active: the provider can create and publish content.
Draft: the provider is in draft mode and has limited functionality.
Suspended: the provider cannot create or issue content.
Managing providers as a community helps you:
Organise content creation: delegate work to different departments, institutes, or organisations within your community.
Track performance: see which providers are creating the most content and engaging the most members.
Control access: decide who can create and manage content by assigning provider administrators.
Scale your community: add new providers as the community grows so more organisations can contribute content.
Maintain oversight: keep track of every provider and their activity from a single dashboard.
Accessing the Providers page
Log into Navigatr as a community admin.
Open your Admin Dashboard.
In the left-hand menu, under the Manage section, select Providers.
The page opens a table of every provider in your community, with key statistics and information about each one.
Understanding the providers table
The Providers page shows a row per provider with the following columns:
Name: the provider's organisation name, which links to their provider page.
Subscription: the provider's subscription plan and status.
Plan: a dropdown to fund or unfund the provider from the community subscription (see Funding a provider below).
Status: whether the provider is Active, Draft, or Suspended.
Activities: the number of activities created by the provider (links to view all).
Badges: the number of badges created by the provider (links to view all).
Pathways: the number of pathways created by the provider (links to view all).
Admins: the number of provider administrators managing the provider.
Members: the number of members who have engaged with the provider's content.
Badges Issued: the total number of badges issued by the provider (links to the issued badges).
Rank: the provider's ranking based on engagement and activity.
Last Modified: when the provider was last updated.
Click any clickable statistic (Activities, Badges, Pathways, or Badges Issued) to jump straight to that provider's corresponding page.
The page also includes a search box so you can quickly find a specific provider by name or keyword. Every column is sortable: click a column header to reorder the table by that metric.
Creating a new provider
Community admins can create new providers directly from the sidebar:
Click the Create New (+) button in the left-hand sidebar.
Select Provider from the options.
Enter the provider's organisation name in the inline dialog.
Click Create.
Once the provider is created you'll be prompted with suggested next steps, such as configuring the provider's settings, inviting provider administrators, and creating their first badge.
Note: New providers automatically inherit your community's default permissions. See Default permissions for new providers below for the full list and how to change them.
Default permissions for new providers
When you add a provider to your community, it automatically inherits a set of default permissions. These control what the provider can do from day one.
The defaults cover:
Create Badge: whether new providers can build their own badges, including using the AI Badge Assistant.
Publish Badge: whether new providers can make their badges live so learners can earn them.
Analytics: whether new providers can view analytics for their badges, pathways, and activities.
Members: whether new providers can view and manage learners from their dashboard.
Job Feed: whether new providers can add job listings to their pathways.
Surveys: whether new providers can attach surveys to their pathways.
These defaults apply to every new provider you add. Existing providers are not affected when defaults change. Only the Navigatr team can update the defaults: contact [email protected] to request a change. You can still adjust an individual provider's permissions at any time after adding them.
Your community referral link
Every community has a unique referral link. When an organisation signs up through it, they are placed on the Funded by Community plan, meaning their subscription is funded by your community rather than billed to them directly.
To find your referral link:
Open your admin area and select your community.
Click Subscription in the side menu.
Open the Referrals tab.
Click Generate Code if you do not already have a code, then click Copy to copy your link.
Share the link with any organisation you want to bring into your community. The Referrals tab also shows how many times your code has been used.
Funding a provider
Community admins can pay for a provider's subscription out of the community plan. The provider keeps its own admins, badges, and members. The only thing that changes is who pays.
Funding is controlled by the Plan dropdown in the Providers table, available for every provider in your community. Open the dropdown, choose Funded, and confirm the dialog. The provider moves onto the community's funded plan straight away: if they already have a subscription it switches to the funded plan, and if they have none a funded subscription is created for them.
You can fund a provider on any plan, including an active paid one. The one exception is a provider whose subscription has been marked Completed: they need a new subscription first. Funding a suspended provider reactivates it under the funded plan.
Your community needs an active subscription and at least one free funded-provider place. If every place is taken, the switch is blocked and you are prompted to buy more. Add-on places come from the Funded Providers card on your Subscription page, which also shows how many you are using.
To remove funding, set the dropdown back to Self-Funded. The provider moves to a fresh 14-day trial of the Launch plan, not their previous plan, and any paid plan they had before is not restored. If the provider was suspended, unfunding reactivates it onto that trial.
Important note: Unfunding sends a provider to a fresh 14-day trial, not back to their previous plan. Confirm with the provider before unfunding them.
Funding is one provider at a time. For a large funded programme, email [email protected] and we can help set it up. For more on plans, add-ons, and billing, see Managing Your Subscription.
Managing provider administrators
Every provider needs administrator accounts to manage the provider's profile and content on behalf of the organisation. You can manage provider administrators in two ways.
From the Admins page
Open the Admins page in your Admin Dashboard.
Click Invite Administrator.
Select Provider Administrator from the permission options.
Choose which provider to assign them to.
Enter their email address and send the invitation.
Once a user has a Navigatr account, you can also assign them to multiple providers from the same page.
The Admins page is split into two sections:
Community Administrators: users who manage the community.
Provider Administrators: users who manage individual providers within your community.
From a provider's admin dashboard
You can also manage administrators inside a specific provider's dashboard:
Click the provider's name in the Providers table.
Open the Admins section in that provider's dashboard.
Invite or manage administrators for that provider.
Viewing provider details
Click a provider's name in the Providers table to open that provider's Admin Dashboard, where you can:
View detailed statistics and analytics.
Manage the provider's settings and profile.
View every badge, activity, and pathway created by the provider.
Manage provider administrators.
View members who have engaged with the provider's content.
For deeper insights into provider performance, open the Analytics page and filter by provider. It breaks down how each provider contributes to your community's learning activity.
Tip: For help managing providers, contact [email protected].