Issuing badges via email is a straightforward way to recognise individual achievements. Follow these steps to send a badge directly to a recipient's inbox.
Note: Email is one of several ways to issue a badge. For an overview of all issuing methods (including API, QR code, and bulk upload), see Issuing Digital Badges.
Log In
Log in with your admin account at https://navigatr.app
Navigate to Content > Badges in your Navigatr admin dashboard.
Select the Badge
Find the badge you want to issue from the list.
Click on the Issue button next to the badge and select Via Email.
If you haven’t created and published your badge yet, search for the article about creating a badge in the support section. Only published badges can be issued.
Enter Recipient Details
Fill in the recipient's First Name, Surname, and Email Address. All three are required.
Expand More Options if you need any of these. They are all optional:
Date Issued: the date the badge was awarded. Use this to backdate an award the recipient earned earlier. Leave it blank to use today's date.
Expiry Date: the date the badge stops being valid. Leave it blank if the badge doesn’t expire.
Evidence Text: a short note describing what the recipient did to earn the badge.
Evidence URL: a link to supporting evidence, such as a project, certificate, or portfolio page.
Issuing to an organisation rather than a person? The dialog shows an extra Organisation Name field above the recipient's name, and it is required. See Issuing Digital Badges to an Organisation.
Double-check the details to ensure accuracy.
Let the recipient know they’ll get an email from Navigatr with a link to claim their badge, and to check their spam or junk folder if it isn’t in their inbox.
Send the Badge
Click Issue to confirm.
Track Badge Claims
Go to the Recipients tab in your dashboard to see who has claimed their badge.
Badge claim process
When a badge is issued, the recipient receives an email explaining the badge they have been issued and who issued it. If they are new to Navigatr, they need to claim the badge by signing up using the Claim Badge button in the email.
For more information on how to claim a badge, see How to Claim a Badge on Navigatr.
If the badge isn’t claimed straight away
Navigatr chases unclaimed badges for you. If a badge stays unclaimed, we send up to three reminder emails over the following days, and the third one says it is the last reminder. Reminders go out on weekdays, so the exact timing varies. After the third we stop emailing, but the badge is still there waiting.
There is no claim deadline. A recipient can claim at any time while the badge is still published, even months later, and it stays at Pending until they do.
Two things do close the window:
You set an Expiry Date when issuing. If you filled in Expiry Date under More Options, the badge expires on that date whether or not it was claimed.
The badge is no longer published. If you expire or unpublish the badge, the claim link stops working.
Reminders are automatic, and there is no button to resend a claim email yourself. If a recipient definitely cannot find theirs, check the address on the Recipients tab and reissue, or contact [email protected].
Understanding badge statuses
Once a badge has been issued, it will be assigned a status in the Recipients tab. For a full breakdown of each status and what it means, see Managing Badge Recipients.
You could also follow this pathway to learn all the basics of the Navigatr platform and earn a few badges along the way.
Tip: If you have any questions about this process, contact [email protected].