Communities and providers on Navigatr are run by administrators. If a colleague invites you to help run theirs, the invitation arrives by email and your new role takes effect on your account.
This article covers where invitations are sent, what happens when you receive one, how long you have to act, and what to do if the invitation went to a different email address from the one you usually use.
How invitations reach you
When a community or provider admin invites you to join their organisation, Navigatr sends an invitation email to the address they entered. They can send invitations to any email address. It does not have to match the address you usually sign in with.
The email comes from the Navigatr support address and tells you who invited you, the name of the community or provider, and which role you have been assigned.
If you already have a Navigatr account
If the invitation was sent to an email address that is already linked to your Navigatr account, your new role is applied straight away. The email you receive confirms that you are now an administrator for the organisation, and your account picks up the new privileges on your next sign-in.
If you were already signed in when the invitation was sent, sign out and back in to refresh your access. After that, the new community or provider appears in the space switcher at the top of your admin sidebar, alongside any other organisations you administrate. The person who invited you will be able to see that you have accepted.
If you do not have a Navigatr account yet
If the invitation was sent to an email address that is not yet on Navigatr, the email includes a link to register. Open the link and follow the steps to create your account using the same email address.
Once your account is set up and you sign in, your administrator role is applied automatically. You will see the community or provider in the admin sidebar from your first sign-in. If you do not act on the invitation straight away, we will send you a few reminders before it expires.
If the invitation went to a different email address
You can attach more than one email address to a single Navigatr account, so an invitation sent to a work email or a personal email will land on the same profile as long as the address is linked. If the invitation went to an address that is not on your account yet, add and verify it first.
See Adding Multiple Emails to Your Account for the steps to link and verify a new email.